Privacy Policy
Last updated: 19/07/2025
At Baywash Southside, your privacy matters to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or interact with us in person.
By using our website or services, you agree to the terms of this policy.
1. Who We Are
Baywash Southside is a family-run car wash business located in Toowoomba, QLD. We provide 24/7 self-serve and automatic car wash services and are committed to protecting your privacy and personal information.
2. What Information We Collect
We may collect the following types of information:
Contact details – such as your name, phone number, and email (e.g. if you use our contact form or subscribe to updates).
Vehicle details – only if provided voluntarily (e.g. in a wash club, fleet service membership or loyalty program registration).
Technical data – such as your IP address, browser type, and how you use our website (collected via cookies or analytics tools).
Transaction information – if you purchase a membership, gift card, or loyalty product (future functionality).
3. How We Collect Information
We collect personal information when you:
Fill out a form on our website
Subscribe to our newsletter or any membership services online or in person
Contact us via phone, email, or social media
Visit our website (via cookies and analytics tracking)
4. Why We Collect It
We use your information to:
Provide customer support and respond to enquiries
Improve our services and website functionality
Send you updates, promotions, or loyalty rewards (with your consent)
Set up and manage your membership or loyalty card (when available)
Ensure security and prevent misuse of our services
5. Cookies and Tracking
Our website may use cookies and analytics tools (e.g. Google Analytics or Facebook Pixel) to understand visitor behaviour and improve user experience. These tools may collect non-identifiable data such as:
Pages visited
Time spent on site
Browser and device type
You can disable cookies in your browser settings if you prefer.
6. How We Protect Your Information
We store your personal information securely and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
7. Third-Party Services
We may use third-party tools or services (e.g. email platforms, payment processors, or loyalty providers) to operate our business. These providers are required to comply with Australian privacy laws and handle your data securely.
We never sell or rent your personal information to other companies.
8. Accessing or Updating Your Information
You can request access to, or correction of, your personal data by contacting us at:
Email: [email protected]
Phone: (07) 4636 6166
We will respond within a reasonable timeframe and may need to verify your identity first.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
10. Contact Us
If you have any questions about this policy or how your information is handled, please contact:
Baywash Southside
879 Ruthven Street, Toowoomba QLD 4350
Email: [email protected]
Phone: (07) 4636 6166